Dave Carroll

Dave Carroll is a Canadian singer-songwriter who wrote "United Breaks Guitars" after United Airlines damaged his Taylor guitar during a flight. The song became a viral hit in 2009, turning a personal complaint into a public conversation about customer service.

He followed it with songs like "Mr. United Airlines" and albums including "Songs from the Passenger Seat" and "The Man behind the Song." Carroll performs as a solo artist, playing guitar and singing his own material, sometimes joined by his wife Alison Melang and other musicians.

While the original song drew some criticism along with its attention, it connected with listeners who'd faced similar frustrations. Carroll kept writing and releasing music through the early 2010s, with albums like "Side One" and "Side Two" appearing in 2013.